You can then edit the address, select a different address, or add a new address. If it’s incorrect, or if you want the item sent to a different address, select Change. We’ll automatically enter your primary shipping address in the Ship to field. Make sure you check these details carefully before completing your purchase. When you’re buying an item, you’ll confirm the shipping method and address at checkout. Changing your shipping details at checkout If the seller isn’t willing to change the shipping method, you can ask them to cancel the order and buy the item again with the correct shipping method. If they agree, you may need to send extra payment for an express or tracked option. If the seller hasn’t yet sent your package, you can ask them if it’s possible to change the shipping method. Changing the shipping method after you’ve paid If the seller has already shipped your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected. Explain to the seller why you need to cancel, and select Send.įor more help, see our article on canceling an order.Choose Request to cancel this order, and then Contact the seller.Go to Purchase history - opens in new window or tab, and find the order you want to cancel.If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel it for you. We’ll ask the seller to confirm that they haven’t sent the item yet. If you made your purchase in the last hour, you can cancel the order yourself. If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then buy the item again with the correct shipping address. Sellers generally can’t change the shipping address that you provided at checkout. Changing your shipping address after you’ve paid If possible, you should try to collect your item from the address used at checkout.
If the seller has already sent your package, they won’t be able to make changes to your order. Are you a seller looking for information on shipping options and sending items? Read our articles on:
0 kommentar(er)
